Mike Swift
2023-07-23 01:17:20 UTC
I had an e-mail from Virgin advising me that as my contract was ending
as a loyal customer I could have a new 18 month contract at the same
price of my existing one.
I jumped at it but when the paperwork arrived I found I didn't have my
Full House but something called MIXIT and a few additions, Many of the
channels we watch were missing, Gold, National Geographic and dozens of
others.
I tried top contact VM but found it a pain in the bottom, text contacts
that didn't work, bots that would shame A.I.
I eventually tried my VM phone which demanded a memorable name password
I set up 30 years ago and have long forgotten, I twigged that pressing #
got me through.
I waited 30 minute and got crap music so gave up, I tried again in the
afternoon and after 15 minutes got put through, unfortunately it was to
South Asia.
The chap wasn't totally difficult to understand but I finally managed to
make him understand that I wanted to cancel my wonderful "Loyal Customer
update" under cooling off and return to my current Full House package.
I spent an hour plus on the phone while he tried to return my old
package, fortunately I was using 150 on my VM landline which didn't cost
me.
He offered me a thing called MAXIT with Sky Sports and M350 broadband,
MAXIT having all the Full House Channels for £6 a month more than I was
paying.
I ended when he admitted he was getting an error message when trying to
activate my new package, I have received my new package e-mail contract
but not the channels I was promised.
He did say a colleague would call me on Sunday to sort this out.
Virgin are an utter shambles but I suspect Sky aren't mush better.
Mike
as a loyal customer I could have a new 18 month contract at the same
price of my existing one.
I jumped at it but when the paperwork arrived I found I didn't have my
Full House but something called MIXIT and a few additions, Many of the
channels we watch were missing, Gold, National Geographic and dozens of
others.
I tried top contact VM but found it a pain in the bottom, text contacts
that didn't work, bots that would shame A.I.
I eventually tried my VM phone which demanded a memorable name password
I set up 30 years ago and have long forgotten, I twigged that pressing #
got me through.
I waited 30 minute and got crap music so gave up, I tried again in the
afternoon and after 15 minutes got put through, unfortunately it was to
South Asia.
The chap wasn't totally difficult to understand but I finally managed to
make him understand that I wanted to cancel my wonderful "Loyal Customer
update" under cooling off and return to my current Full House package.
I spent an hour plus on the phone while he tried to return my old
package, fortunately I was using 150 on my VM landline which didn't cost
me.
He offered me a thing called MAXIT with Sky Sports and M350 broadband,
MAXIT having all the Full House Channels for £6 a month more than I was
paying.
I ended when he admitted he was getting an error message when trying to
activate my new package, I have received my new package e-mail contract
but not the channels I was promised.
He did say a colleague would call me on Sunday to sort this out.
Virgin are an utter shambles but I suspect Sky aren't mush better.
Mike
--
Michael Swift We do not regard Englishmen as foreigners.
Kirkheaton We look on them only as rather mad Norwegians.
Yorkshire Halvard Lange
Michael Swift We do not regard Englishmen as foreigners.
Kirkheaton We look on them only as rather mad Norwegians.
Yorkshire Halvard Lange